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24 Hour roadside
assistance
and recovery in the UK
What
you are covered for
Roadside Assistance
If you lose the use of the
insured vehicle because of an insured incident, we will arrange and pay
for a repairer to attend the scene of the incident for up to one hour in
order to try and restore the insured vehicle's mobility or make it
roadworthy.
If
necessary, we will arrange and pay for the insured vehicle and you to be
recovered to the nearest suitable repairer, which shall normally be
within 15 miles, for it to be repaired at your cost.
The choice of
suitable repairer will be at our option.
Recovery
Within the UK
What
you are covered for
When
you have called for our assistance, if the insured vehicle cannot be
made roadworthy at the scene of the insured incident, and it is apparent
repairs cannot be completed within a reasonable time at a suitable garage:
1)
Nationwide Recovery
We
will arrange and pay for you, and if appropriate, the insured vehicle, to
be taken to your intended destination or home anywhere within the UK
geographical limits. When the
vehicle occupants have arrived at the chosen destination, at your option
we will arrange and pay for the insured vehicle to be transported for up
to 15 miles further, to a garage of your choice, in one complete journey. The
means of transport will be at our discretion.
ALTERNATIVELY
2)
24-Hour Replacement Vehicle
If
repairs to the insured vehicle are carried out at a local repairer, if
necessary we will arrange and pay up to £100 in total for the following
benefits:
An
equivalent self-drive rental vehicle, when and where available, for up to
24 hours, for you to continue your journey or return home. We will pay for
the delivery, the 24 -hour rental charge and for collision damage waiver
insurance. You will remain
responsible for returning the rental vehicle to the hire car providers,
and for the cost of any fuel and oil used, and any charges in excess of 24
hours. You must be able to satisfy the requirements of the hire car
providers, as to an acceptable driving license and minimum driver age.
They will also require sight of your credit/charge card before releasing
the vehicle to you.
You
will also remain responsible for collection of the insured vehicle
following repair.
OR
3)
Overnight Accommodation
At our discretion, we will pay for one night's bed and breakfast
accommodation for you in a local hotel while you wait for repairs to the
insured vehicle to be completed, on condition the insured incident has
occurred at a late hour more than 25 miles from the policyholder's home
address. The most we will pay
is £40 per person with a limit of £160 per insured incident.
Message
Relay
If
we have been contacted in connection with an insured incident, we will
relay up to 2 telephone messages to your family members, friends or
business associates to advise of unforeseen travel delays.
Emergency Driver Within the UK
What you are covered for
If
during a journey in the insured vehicle the driver suffers sudden
illness or accidental bodily injury so that he or she is incapable of
continuing to drive the insured vehicle, and if there is no other
occupant qualified, competent and insured to drive the insured vehicle:
We
will provide and pay for an alternative driver to complete the journey
and drive you and the insured vehicle to your intended destination or
home.
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